At Shri Radha Rani Seva Nyas, every contribution directly powers our animal welfare programs—funding emergency rescues, veterinary care, fodder supply, clean water, and shelter expansion. Because funds are deployed immediately to care for animals in distress, we maintain a clear policy regarding cancellations and refunds.
1. Voluntary Contributions & Non-Refundability
- General Policy: All donations, sponsorships, and sewa contributions made to Shri Radha Rani Seva Nyas are strictly voluntary and generally non-refundable once processed.
- Immediate Deployment: Due to the nature of our work, donations are committed promptly toward animal feed, medical supplies, and operational logistics.
2. Eligible Circumstances for Refund Claims While contributions are generally final, we recognize that errors occur. Refund requests will be considered only under the following specific circumstances:
- Technical Errors: A duplicate or double transaction occurred due to a payment gateway lag or technical glitch.
- Unauthorized Transactions: A payment was made using a lost, stolen, or compromised card/account without your authorization.
- Incorrect Amount: An extra zero or incorrect numerical entry was processed inadvertently during a online transaction.
3. Refund Request Procedure & Timeline To request a refund review, donors must follow these guidelines:
- Timeframe: Written notification must be submitted within 7 calendar days of the transaction date. Requests made after 7 days cannot be processed due to accounting closures.
- Submission Channel: Send an email to dev1234sharan@gmail.com with the subject line “Refund Request – [Your Name]”.
- Required Documentation: Your request must include:
- Full name and contact details.
- Transaction Date, Time, and Transaction ID / Reference Number.
- Proof of transaction (bank statement screenshot or payment gateway receipt).
- Specific reason for requesting the refund.
4. Processing & Resolution
- Verification: Our administrative team will verify the payment log with our banking/payment gateway partners within 3 to 5 business days of receiving your request.
- Refund Method: If approved, refunds will be credited back exclusively to the original payment source (bank account, UPI, or credit/debit card) used during the transaction.
- Turnaround Time: Approved refunds typically reflect in your account within 7 to 10 working days, subject to your issuing bank’s processing timelines.
- Deductions: Any non-refundable payment gateway processing fees incurred during the transaction may be deducted from the final refund amount where applicable.
5. Tax Exemption Receipt Impact If an official tax exemption receipt (e.g., under Section 80G) has already been issued for the transaction prior to the refund request, the donation cannot be refunded under Indian tax compliance laws.
6. Contact Us For any payment issues, duplicate charge inquiries, or refund requests, please reach out directly to:
- Entity Name: Shri Radha Rani Seva Nyas
- Address: D-65 Ispat Nagar Panki, Kanpur – 208020
- Phone: +91 799-142-8513
- Email: dev1234sharan@gmail.com